Our customers are our partners and the focus of our efforts. We value long-term relationships with high quality technical support and services.
Support and services
Spectral Dynamics values long-term relationships and fosters a cooperative effort to create the greatest value for our customers, through our products. Our offices in Europe and across the globe recognize the importance and value of supporting our products.
With locations in France, Germany and the United Kingdom, our offices and people are well positioned to support the continent of Europe in a convenient, effective and timely manner. Our service engineers are skilled and available to provide the service and support needed on our entire range of product offerings.
In an effort to promote the technical success of our customers, once our systems have been installed, we offer the following Technical Support Services:
- On-site support
- Support by Phone
- Follow-on training once the system has been in service
- Maintenance and support contracts
- Calibration services
- Upgrade programs for previous generation Hardware and Software systems
- Software updates
PIND services in Europe
In an effort to support our existing and growing PIND customers, we are very proud to announce that our French office has recently established a PIND service center in Europe. Our factory in San Juan Capistrano USA and our European center work seamlessly together to provide a high-quality PIND service, product repair, spare parts and calibration service.
When difficulties do occur, you can be assured our field service engineers and technicians will assist you in the best way possible.
Please contact your local sales and service office with full details and how we can help. Our team will be pleased to provide you with the solution to get your system back on line again. We look forward to working with you.